Amazing, fast service. This is the best place to take your Mercedes in for service. Forget the unresponsive people down the road (AKA THE DEALERSHIP). Chuck uses genuine parts and provides fast, honest service. He was extremely nice to me throughout the entire process. He was extremely cooperative and patient, which is extremely important in a mechanic. Prices are fair and he never left me out of the loop of things. He had my car in and out by lunch time and made me feel extremely comfortable at his shop.
I am extremely satisfied with the service provided to me by Chuck and Sulliman and look forward to bringing in my car for all services and repairs.
Summer A. Houston, TX
Chuck and crew are never a disappointment. Having a higher mileage Mercedes means all sorts of replacements and electrical problems, so I would wind up in there every so often. With a background in airplanes, I've always had an interest in mechanical/pneumatic/electrical systems, so I am grateful that they let me bug them with questions and they ALWAYS explain things to me WITHOUT talking down to me- a rarity I find, especially being a female!
I appreciate the no B.S. approach Chuck gives for what to expect and how much things are looking to cost in future repairs of known problems on my particular year/model. His prices are much better than the dealers and he even charged me less for something he originally quoted higher, because it took less shop hours than the book rate- which is how all mechanics charge, regardless of actual time. Over time, he has done many extras at no charge that would have added up to a lot of money, otherwise. He loves Mercedes and I can tell his goal is to keep me safe and on the road, not to rip me off. I highly recommend!
VJ C. Round Rock, TX
Chuck is the man for all of your Mercedes service and repair!
The driver's side seatbelt retractor stopped working in my CLK. The local dealer quoted me $898 and another garage (Ben's Workshop) quoted me than a $1000.
Chuck did the work using genuine MB parts for $496. Ie, going to Chuck saved me $500.
Matt Q. Austin, TX
Chuck is exactly what you want in a mechanic. Honest, prompt, available, and reliable. His work has always been top-notch and his prices fair. Most importantly, he won't B.S. you with unnecessary repair recommendations, and if you can get by with something cheaper, he will tell you. His shop doesn't look fancy, but don't be fooled by appearances. Also, I must note,
Chuck has dealt very well with my wife, making her feel comfortable and informed, which, for her, was an unusual
experience with mechanics. I wouldn't hesitate to take Chuck's advice or to bring any car to him for repair.
Andrew B. Austin, TX